Returns & Exchanges
Due to the nature of our handcrafted spirits and gourmet food items, we are unable to accept returns on consumable products once they have left our distillery. If your order arrives damaged or incorrect, please contact our guest services team within 14 days for a replacement or store credit.
Contact Support
Email our distillery team with your order number and a brief description of the issue regarding your purchase.
Provide Documentation
For damaged goods or shipping errors, please include clear photographs of the packaging and the product labels.
Review Process
Our quality assurance team will review your claim within 3-5 business days to ensure it meets our safety and quality standards.
Resolution
Once approved, we will initiate a replacement shipment or issue a digital gift card for the value of the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing